Work we can put numbers behind
Screenshots are easy; outcomes are the point. Here are three recent launches, what they were meant to achieve, and what actually happened.
Tanah Tinggi Roastery
A Cameron Highlands roaster selling through Instagram DMs and one exhausted admin. We built a store around their real bottleneck: repeat orders. Subscriptions, one-tap reorder from any past purchase, and delivery-day SMS reminders.
- Repeat order rate up 64% in the first quarter
- Admin hours on order-taking down from 20 to 4 per week
- Subscription revenue now covers roasting overheads monthly
Klinik Pergigian Suria
Three dental branches, one phone line, and receptionists doubling as schedulers. The new site answers treatment questions honestly — including price ranges, which their competitors hide — and books appointments directly into each branch's calendar.
- 52% of bookings now arrive outside clinic hours
- No-show rate down 9 points thanks to WhatsApp reminders
- "Price enquiry" calls converted into pre-qualified bookings
Lintas Cargo
A Port Klang forwarder whose support inbox was 70% "where is my shipment". We built a customer portal with live tracking, document downloads and instant quote requests, integrated with the operations system they already ran.
- Status-enquiry support calls down 71% in six months
- Quote turnaround cut from two days to four hours
- Portal adoption at 83% of active accounts within a quarter
From the people who signed off
Six months after launch, online orders cover our Bangsar outlet's rent. I check the dashboard they set up more often than my own bank app.Sarah Lim Wei LingFounder, Tanah Tinggi Roastery
Publishing our price ranges felt risky. It filtered out tyre-kickers and filled our chairs with patients who already knew what they wanted.Dr. Amirul HakimDirector, Klinik Pergigian Suria
My team got their evenings back. That alone was worth the invoice — the four-hour quote turnaround won us two corporate accounts on top.Vijay RamasamyOperations Manager, Lintas Cargo Sdn Bhd
Want results like these, with your name on them?
Every one of these projects started with a short call and an honest scoping conversation. Yours can too.
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